Privacy Policy

1. Introduction

Allied Restoration Services ("Allied," "we," "us," or "our") is committed to protecting the privacy of our customers and the individuals we interact with. This Privacy Policy describes how we collect, use, disclose, and protect personal information, including through the use of artificial intelligence tools.

This policy applies to all Allied Restoration Services locations and covers information collected via phone calls, in-person interactions, our website, and related digital tools.

2. Information We Collect

2a. Information You Provide

•      Name, phone number, and email address

•      Property address and description of damage

•      Insurance carrier and policy information

•      Payment and billing information

2b. Information Collected Automatically

•      Phone call recordings (with notice and consent as described below)

•      Transcripts of phone calls and in-person conversations

•      Website usage data (cookies, IP address, browser type)

3. Artificial Intelligence and Automated Processing

IMPORTANT DISCLOSURE: Allied Restoration Services uses artificial intelligence (AI) tools, including third-party AI services, to process communications. This section describes that use in detail as required by California law.

3a. How We Use AI

We use automated artificial intelligence tools for the following specific purposes:

•      Transcription: Converting voice recordings to text for record-keeping and review

•      Quality Analysis: Analyzing transcripts to evaluate and improve our customer service and sales processes

We do NOT use AI to make automated decisions that directly affect your service eligibility, pricing, or contractual terms.

3b. Third-Party AI Services

We share call recordings and/or transcripts with the following third-party AI service providers:

•      OpenAI (openai.com) — transcript analysis and quality review

•      CallRail (callrail.com) — call recording, hosting, and transcription

These providers process your data on our behalf and are contractually required to protect your information.

3c. Your Right to Opt Out of AI Processing

You have the right to opt out ofhaving your communications processed by AI tools. To exercise this right:

•      Phone calls: Inform our representative when they answer

•      In-person: Inform the Allied representative before orduring the conversation

•      Written request: Email tbauer@alliedrestore.com

Opting out of AI processing does not affect your ability to receive restoration services from Allied.

4. How We Use Your Information

•      To provide restoration and mitigation services

•      To communicate with you about your project

•      To process payments and manage your account

•      To improve the quality of our customer service and sales processes

•      To comply with legal and regulatory requirements

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

•      Service providers: CallRail, OpenAI, and other vendors who assist in our operations

•      Insurance companies: As necessary to process your claim

•      Legal authorities: When required by law or to protect our legal rights

6. Your California Privacy Rights (CCPA)

As a California resident, you have the following rights:

Right to Know

You may request information about the personal data we have collected about you, including the categories of data, the purposes for which it is used, and the third parties with whom it is shared.

Right to Delete

You may request that we delete personal information we have collected about you, subject to certain legal exceptions.

Right to Opt Out of AI Processing

As described in Section 3c above, you may opt out of AI-powered processing of your communications.

Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights.

7. Data Retention

Please see our Data Retention Policy for full details. In summary:

•      Phone recordings: Hosted and retained by CallRail per their retention policy; Allied does not maintain local copies

•      Call transcripts: Retained in our internal system for 12 months from date of creation, then permanently deleted

•      Customer project records: Retained for 7 years per standard business and legal requirements

8. Security

We maintain reasonable administrative, technical, and physical safeguards to protect your personal information. Transcripts are stored in a secured web application with access controls and database-level row security.

9. Contact Us

To exercise your privacy rights or ask questions about this policy:

•      Email: tbauer@alliedrestore.com

•      Phone: 888-860-1003

•      Mail: Allied Restoration Services, 3120 E Garvey Ave S, West Covina, CA 91791

10. Updates to This Policy

We may update this Privacy Policy periodically. The effective date at the top of this document reflects the most recent revision. Continued use of our services constitutes acceptance of the updated policy.